Simsol Support has Moved

Simsol's Support Center has Moved

Simsol Support is excited to introduce the new Simsol Support Center. The new Support Center provides all users of Simsol with free searchable guides and tutorials of various components of Simsol Products, a Community Forum and a place to submit tickets to our team. This portal will be updated continuously with self-help articles and solutions to trending issues users face. Check it out by going to!

Read our Blog Post

Problems, Error Messages & Bugs

Found a bug in Simsol? Getting an error message or something not working correctly? Let us know.

This category is private — new discussions are only visible to the support staff and the original reporter.

Title State Replies Latest Post
kim's Avatar

Issue after transferring license to new computer

resolved 3 11 May, 2018 04:13 PM by Chelsea
klsadjuster's Avatar

File in Use by Another User when Clearing Trash?

resolved 2 22 Feb, 2018 09:25 PM by klsadjuster
Wayne Milam's Avatar

Claim Setup Wizard Not Showing

resolved 2 21 Feb, 2018 03:36 AM by Wayne Milam
Allyson Clark's Avatar

Archive Opening as a Text File

resolved 1 08 Feb, 2018 04:18 PM by Patrick
Elmer's Avatar

General Database Exception - CWPrintQueue

resolved 2 17 Jan, 2018 07:39 PM by EJ Nacey
Jack Choate's Avatar

GPT Not Found Message [3rd Quarter Pricing 2016]

resolved 3 21 Jun, 2017 08:41 PM by Doug
Pete Juricic's Avatar

Locating photos and setting depreciation after claim has been written

resolved 2 01 Jun, 2017 06:18 PM by Pete Juricic
Jeff Moore's Avatar

iPhone Photos Importing Sideways

resolved 5 18 May, 2017 04:20 PM by Chelsea
Chad's Avatar

Transfer to Another Computer: Error: Borland Database Engine

resolved 1 23 Mar, 2017 12:09 AM by Chelsea
rradjusting's Avatar

Claimswire Crashing When Attempting to Upload

resolved 1 01 Feb, 2017 08:49 PM by Chelsea
Michael Pierce's Avatar

Warehouse Toll Error Code

resolved 1 26 Jan, 2017 06:52 PM by Craig
Stanley Boyster's Avatar

Error Message "Simsol Cannot Connect to Verify Your License"

resolved 1 17 Jan, 2017 04:49 PM by Craig
sal's Avatar

Receiving An Error When Attempting to Upload to ClaimsWire

resolved 6 04 Jan, 2017 01:43 AM by Chelsea
Fred Davis's Avatar

Directory In-Use by Earlier Version of Paradox

resolved 1 29 Dec, 2016 08:19 PM by Chelsea
chris lewis's Avatar

"License Already In Use" Message When Opening Simsol

resolved 3 07 Dec, 2016 01:52 AM by Chris
Jeremy Berrus's Avatar

Error Message “ Is Not a Valid Integer Value When Working With Digital Photos

resolved 1 25 Nov, 2016 07:49 PM by Chelsea
Chris Beauvais's Avatar

"Cannot Perform this Operation on an Open Dataset" Error

resolved 1 20 Nov, 2016 02:36 AM by Chris
Steve Pugh's Avatar

"Data is Being Updated. Please Try Again Later" Message

resolved 1 15 Nov, 2016 02:46 AM by Chris
henri Rathle's Avatar

"Index is Out of Date" Error Message When Accessing a File

resolved 2 07 Nov, 2016 02:55 PM by Chris
Michael R Hamilton's Avatar

Flaw in Contents Excel Import Module

resolved 1 26 Oct, 2016 08:53 PM by Chris
Rob Stone's Avatar

Error "Safari Cannot Download" When Attempting to Install Simsol

resolved 1 08 Oct, 2016 12:26 PM by Chris
pvictoriano71's Avatar

"Blob Has Been Modified" Error When Selecting Pressure Wash Floors Item

resolved 1 10 Sep, 2016 03:15 PM by Chris
Brad's Avatar

"General Database Exception" Error When Attempting to Upload to Claimswire

resolved 3 06 Sep, 2016 12:09 AM by Chelsea
reeves.adjuster's Avatar

"Blob Has Been Modified" Error When Inputting Photos

resolved 3 04 Sep, 2016 04:39 PM by Chris
BO CAPPS's Avatar

XML Export Button Does Not Appear in the Print Screen?

resolved 1 24 Aug, 2016 11:38 AM by Chris
John Adams's Avatar

Firm Date Not Fully Displayed on Printed Prelim Form

resolved 10 20 Aug, 2016 01:27 PM by Chris
Jake Norris's Avatar

Unable to Locate a Database Within Simsol

resolved 1 02 Aug, 2016 11:56 PM by Chris
Jason Kestler's Avatar

After Updating to 3rd Quarter Pricing, Some Items Have No Unit Cost

resolved 1 31 Jul, 2016 02:44 PM by Chris
Daniel Olsen's Avatar

Receiving "Unauthorized" Message When Opening Program

resolved 1 12 Jul, 2016 03:46 PM by Patrick
Devin's Avatar

Having Issues with Print Group Templates After Upgrading to 7

resolved 1 30 Jun, 2016 05:39 PM by Craig