Simsol Support has Moved

Simsol's Support Center has Moved


Simsol Support is excited to introduce the new Simsol Support Center. The new Support Center provides all users of Simsol with free searchable guides and tutorials of various components of Simsol Products, a Community Forum and a place to submit tickets to our team. This portal will be updated continuously with self-help articles and solutions to trending issues users face. Check it out by going to simsolsoftware.freshdesk.com!



Read our Blog Post

General Database Exception - CWPrintQueue

Elmer's Avatar

Elmer

17 Jan, 2018 05:02 PM

Trying to upload a closing report on a flood loss. I have a screen shot of the error.

  1. Support Staff 1 Posted by Doug on 17 Jan, 2018 05:13 PM

    Doug's Avatar

    Hello Elmer,

    Thanks for contacting us! This error is relatively simple to fix. First, I would like you to shut down Simsol completely and make sure that the Claimswire upload utility in the System Tray (it's a globe icon located by your Windows date and time) is also shut down. You can right click on this utility (globe) and select 'Shutdown' to close it. If Windows will not allow you to shut Simsol down you can access the Task Manager (CTRL+ALT+DEL) and end the Simsol (SFWProp.exe) and Claimswire (CW_Uploader.exe) processes from the Processes menu of the Task Manager.

    Second, I'd like you to navigate to C:\Simsol\Desktop\Data\New Setup and locate the "CWPrintQueue" files, there should be three of these. I'd like you to highlight all three and copy them all. Once these items have been copied navigate back to the C:\Simsol\Desktop folder. Right click on the 'Data' folder and select 'Paste' to paste these CWPrintQueue files into the directory. The system will notify you that these files already exist, you want to select 'Copy & Replace' for each instance.

    Finally, restart the Simsol program and attempt to recreate and re-upload the packet you were previously experiencing issues with. If this fails to solve your uploading issue, we'll need to take a closer look tomorrow morning as to what may be occurring.

    If you need any additional assistance please give us a call.

    Regards,
    Doug G.
    Simsol Tech Support
    (800)447-4676


    LEGAL: It is your responsibility to research the accuracy, completeness, and usefulness of all opinions, services, and other information found on these sites. Simsol assumes no responsibility or liability for any consequence resulting directly or indirectly any action or inaction you take based on or made in reliance on the information, services, or material on any of Simsol websites or resources.

  2. 2 Posted by EJ Nacey on 17 Jan, 2018 07:39 PM

    EJ Nacey's Avatar

    Thank you. That fixed it.
    Thank you,

    E.J. Nacey
    Property Claims Adjuster

  3. Doug closed this discussion on 18 Jan, 2018 02:07 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac