Unable to Locate a Database Within Simsol

Jake Norris's Avatar

Jake Norris

02 Aug, 2016 11:40 PM

Im trying to work a claim and my Simsol is now showing No data bases

  1. Support Staff 1 Posted by Chris on 02 Aug, 2016 11:56 PM

    Chris's Avatar

    Jake,

    Thank you for contacting Simsol Support. It is not common for databases to simply disappear from the Simsol program. I'd like you to view the databases and Global Pricing Tables installed on a system by navigating to Manage>View All Databases. Once this library loads verify if any databases and pricing tables are available for use.

    If the library referenced above contains databases/tables, could you possibly provide a screenshot of where you're running into issues locating a database in the software?

    However, if no databases or tables are listed we may need to setup a support call tomorrow during normal business hours as this would be out of the scope of normalcy.

    Regards,
    Ron Murray
    Director of Support


    IT IS YOUR RESPONSIBILITY TO RESEARCH THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, SERVICES, AND OTHER INFORMATION FOUND ON THESE SITES. SIMSOL ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY CONSEQUENCE RESULTING DIRECTLY OR INDIRECTLY FOR ANY ACTION OR INACTION YOU TAKE BASED ON OR MADE IN RELIANCE ON THE INFORMATION, SERVICES, OR MATERIAL ON ANY OF SIMSOL WEBSITES OR RESOURCES.

  2. Chris closed this discussion on 04 Aug, 2016 04:40 PM.

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