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"General Database Exception" Error When Attempting to Upload to Claimswire

Brad's Avatar

Brad

05 Sep, 2016 10:10 PM

General database exception
Post Take home: CWPrintQuene.db
Unknown internal operating error.
File:C:\Simsol\Desktop\Data\CWprintquene.mb
Table:C:\Simsol\Dekstop\Data\CWprintquene.mb

  1. Support Staff 1 Posted by Chelsea on 05 Sep, 2016 11:09 PM

    Chelsea's Avatar

    Brad,

    Thank you for contacting Simsol Support. Unfortunately our offices are currently closed for Labor Day. However, if you're comfortable enough with performing a few steps on your own I may be able to help you resolve the issue with the steps listed below which will reset the ClaimsWire queue process.

    First, I would like you to shut down Simsol completely and make sure that the Claimswire upload utility in the System Tray (it's a globe icon located by your Windows date and time) is also shut down. You can right click on this utility (globe) and select 'Shutdown' to close it. If Windows will not allow you to shut Simsol down you can access the Task Manager (CTRL+ALT+DEL) and end the Simsol (SFWProp.exe) and Claimswire (CW_Uploader.exe) processes from the Processes menu of the Task Manager.

    Second, I'd like you to navigate to C:\Simsol\Desktop\Data\New Setup and locate the "CWPrintQueue" files, there should be three of these. I'd like you to highlight all three and copy them all. Once these items have been copied navigate back to the C:\Simsol\Desktop folder. Right click on the 'Data' folder and select 'Paste' to paste these CWPrintQueue files into the directory. The system will notify you that these files already exist, you want to select 'Copy & Replace' for each instance.

    Finally, restart the Simsol program and attempt to recreate and re-upload the packet you were previously experiencing issues with.

    If this fails to resolve the issue, we'll need to perform some proper troubleshooting protocols which will require a call in to our support department in the morning.

    Regards,
    Chelsea B.
    Tech Support


    IT IS YOUR RESPONSIBILITY TO RESEARCH THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, SERVICES, AND OTHER INFORMATION FOUND ON THESE SITES. SIMSOL ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY CONSEQUENCE RESULTING DIRECTLY OR INDIRECTLY FOR ANY ACTION OR INACTION YOU TAKE BASED ON OR MADE IN RELIANCE ON THE INFORMATION, SERVICES, OR MATERIAL ON ANY OF SIMSOL WEBSITES OR RESOURCES.

  2. 2 Posted by Brad Sanders on 06 Sep, 2016 12:07 AM

    Brad Sanders's Avatar

    Thanks for the help it worked,
    Brad

        On Monday, September 5, 2016 6:09 PM, Chelsea <[email blocked]> wrote:
     

      #yiv1309196213 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv1309196213 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  3. Support Staff 3 Posted by Chelsea on 06 Sep, 2016 12:09 AM

    Chelsea's Avatar

    Brad,

    Glad to hear this worked for you. Please let us know if you run into anything else.

    Regards,
    Chelsea B.
    Tech Support


    IT IS YOUR RESPONSIBILITY TO RESEARCH THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, SERVICES, AND OTHER INFORMATION FOUND ON THESE SITES. SIMSOL ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY CONSEQUENCE RESULTING DIRECTLY OR INDIRECTLY FOR ANY ACTION OR INACTION YOU TAKE BASED ON OR MADE IN RELIANCE ON THE INFORMATION, SERVICES, OR MATERIAL ON ANY OF SIMSOL WEBSITES OR RESOURCES.

  4. Chris closed this discussion on 12 Sep, 2016 01:37 PM.

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