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"Index is Out of Date" Error Message When Accessing a File

henri Rathle's Avatar

henri Rathle

06 Nov, 2016 03:12 PM

one my files has error saying index out of date I can t get in the file please advise

  1. Support Staff 1 Posted by Chris on 06 Nov, 2016 03:21 PM

    Chris's Avatar

    Henri,

    Thank you for contacting Simsol Support. Our offices are currently closed. However, I will outline several steps you can take to hopefully remedy this issue. To begin with these steps, please ensure that anything Simsol related is closed. If you're a ClaimsWire or Warehouse subscriber, be sure that these utilities are also closed.

    1.) Navigate to Start>All Programs>Simsol Products>DBUtils>Delete Lock and Net Utility. Once this opens, make sure that the C:\ drive is selected in the drop-down menu at the top and then press the 'Start' button at the bottom left. The utility will complete once the start button has returned. From this point, click 'Close' to exit the utility.

    This will search the system for any Paradox lock or net files that should be removed from memory and may be locking certain program files from being accessed.

    2.) Navigate to Start>All Programs>Simsol Products>DBUtils>DBCleanUp. You will be prompted to select the data directory you wish you rebuild simply press 'OK' here. Once the utility opens focus your attention on the bottom middle of this utility. You'll note four radial boxes that begin with 'Fix PRB and PRD Folders'. I'd like you to place a check mark in 'Update All Data' at the bottom and press go. Depending on the amount of data you have within you Simsol directory, this could take a little time.

    Once completed. uncheck 'Update All Data' and then place a checkmark in the two boxes right above 'Update All Data' that read; 'Validate Drawers and Claims' & 'Arc and Restore Claims DB'. This utility should run much quicker than the update process. Once this completes, close this utility.

    3.) From here simply re-open Simsol and see if you receive any more messages

    Please let us know if you need any additional assistance with this matter. Our offices will reopen on Monday at 9:00 EST.

    Regards,
    Ron Murray

    Director of Support

    IT IS YOUR RESPONSIBILITY TO RESEARCH THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, SERVICES, AND OTHER INFORMATION FOUND ON THESE SITES. SIMSOL ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY CONSEQUENCE RESULTING DIRECTLY OR INDIRECTLY FOR ANY ACTION OR INACTION YOU TAKE BASED ON OR MADE IN RELIANCE ON THE INFORMATION, SERVICES, OR MATERIAL ON ANY OF SIMSOL WEBSITES OR RESOURCES.

  2. Support Staff 2 Posted by Chris on 07 Nov, 2016 02:55 PM

    Chris's Avatar

    Henri,

    Good morning. I am following up with you to see if you're still in need of assistance on this or if you're back up and running. Please let us know.

    Regards,
    Ron Murray
    Director of Support


    IT IS YOUR RESPONSIBILITY TO RESEARCH THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, SERVICES, AND OTHER INFORMATION FOUND ON THESE SITES. SIMSOL ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY CONSEQUENCE RESULTING DIRECTLY OR INDIRECTLY FOR ANY ACTION OR INACTION YOU TAKE BASED ON OR MADE IN RELIANCE ON THE INFORMATION, SERVICES, OR MATERIAL ON ANY OF SIMSOL WEBSITES OR RESOURCES.

  3. System closed this discussion on 14 Nov, 2016 03:00 PM.

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