"Data is Being Updated. Please Try Again Later" Message

Steve Pugh's Avatar

Steve Pugh

14 Nov, 2016 09:33 PM

When trying to open Simsol (network license) I'm getting an Information dialog "Data is being updated. Please try again later. User Count:2 File Lock Information: The process cannot access the file because it is being used by another process"

  1. Support Staff 1 Posted by Chris on 15 Nov, 2016 02:46 AM

    Chris's Avatar

    Steve,

    I would try to manually unlock the file or files being used by either a user or multiple users and I would then try and reindex the claim data to see if this resolves the issue. I will outline the steps here below.

    Once we've confirmed all instances of Simsol are closed across the network;

    1.) From the Client\Server or a Client, navigate to Start>All Programs>Simsol Products>DBUtils>Delete Lock and Net Utility. Once this opens, make sure that the Network drive where Simsol resides is selected in the drop-down menu at the top and then press the 'Start' button at the bottom left. The utility will complete once the start button has returned. From this point, click 'Close' to exit the utility.

    This will search the system for any Paradox lock or net files that should be removed from memory and may be locking certain program files from being accessed.

    2.) Navigate to Start>All Programs>Simsol Products>DBUtils>DBCleanUp. You will be prompted to select the data directory you wish you rebuild simply press 'OK' here. Once the utility opens focus your attention to the bottom middle of this utility. You'll note four radio boxes that begin with 'Fix PRB and PRD Folders'. I'd like you to place a check mark in 'Update All Data' at the bottom and press go. Depending on the amount of data you have within you Simsol directory, this could take a little time.

    Once completed. un-check 'Update All Data' and then place a checkmark in the two boxes right above 'Update All Data' that read; 'Validate Drawers and Claims' & 'Arc and Restore Claims DB'. This utility should run much quicker than the update process. Once this completes, close this utility.

    3.) From here simply re-open Simsol and see if you receive any more messages

    Please let us know if you need any additional assistance with this matter.

    Regards,
    Ron Murray
    Director of Support


    IT IS YOUR RESPONSIBILITY TO RESEARCH THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, SERVICES, AND OTHER INFORMATION FOUND ON THESE SITES. SIMSOL ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY CONSEQUENCE RESULTING DIRECTLY OR INDIRECTLY FOR ANY ACTION OR INACTION YOU TAKE BASED ON OR MADE IN RELIANCE ON THE INFORMATION, SERVICES, OR MATERIAL ON ANY OF SIMSOL WEBSITES OR RESOURCES.

  2. System closed this discussion on 22 Nov, 2016 02:50 AM.

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