Claimswire Crashing When Attempting to Upload

rradjusting's Avatar

rradjusting

01 Feb, 2017 08:22 PM

Hello, I am getting an error when trying to upload files to Claimswire. It states there is an issue with the CWPrintQueue. Can you help me?

  1. Support Staff 1 Posted by Chelsea on 01 Feb, 2017 08:49 PM

    Chelsea's Avatar

    Thank you for contacting Simsol Support. Usually we see this error when a claim has gotten stuck in the Claimswire queue when uploading to the service.

    If you're running the latest version of Simsol, you can run a utility to fix the issue. First I'll have you close Simsol and navigate in Windows to: C:\Simsol\Desktop\RepairCWPrintQueue. Select this file, hit 'Okay' in the prompt and then 'Repair'. Once this process is complete you can close it and reopen Simsol to upload the claim.

    If you're running an earlier version of Simsol, the process is a little more in-depth. For this, I'll first have you shut down Simsol completely and make sure that the Claimswire upload utility in the System Tray (it's a globe icon located by your Windows date and time) is also shut down. You can right click on this utility (globe) and select 'Shutdown' to close it. If Windows will not allow you to shut Simsol down you can access the Task Manager (CTRL+ALT+DEL) and end the Simsol (SFWProp.exe) and Claimswire (CW_Uploader.exe) processes from the Processes menu of the Task Manager. Second, I'd like you to navigate to C:\Simsol\Desktop\Data\New Setup and locate the "CWPrintQueue" files, there should be three of these. I'd like you to highlight all three and copy them all. Once these items have been copied navigate back to the C:\Simsol\Desktop folder. Right click on the 'Data' folder and select 'Paste' to paste these CWPrintQueue files into the directory. The system will notify you that these files already exist, you want to select 'Copy & Replace' for each instance. Finally, restart the Simsol program and attempt to recreate and re-upload the packet you were previously experiencing issues with.

    Running through either process should get you back up and running. Should you need any further assistance with this, please let us know.

    Regards,
    Chelsea B.
    Tech Support


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  2. Chelsea closed this discussion on 01 Feb, 2017 08:49 PM.

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