Simsol Support has Moved

Simsol's Support Center has Moved

Simsol Support is excited to introduce the new Simsol Support Center. The new Support Center provides all users of Simsol with free searchable guides and tutorials of various components of Simsol Products, a Community Forum and a place to submit tickets to our team. This portal will be updated continuously with self-help articles and solutions to trending issues users face. Check it out by going to!

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Problems, Error Messages & Bugs

Found a bug in Simsol? Getting an error message or something not working correctly? Let us know.

This category is private — new discussions are only visible to the support staff and the original reporter.

Title State Replies Latest Post
Jessica's Avatar

"Could Not Set BDE Private Directory" Error

resolved 2 29 May, 2014 03:55 PM by Callan, Jessica D.
JMC Adjusters's Avatar

SmartSketch Will Not Open

resolved 1 29 May, 2014 01:04 PM by Chris
Nicole Belston's Avatar

Issues Renewing My Software

resolved 1 28 May, 2014 01:39 PM by Chris
Ray Meyer's Avatar

Issues With Prelim Report in 5.2

resolved 3 23 May, 2014 02:44 PM by Diane
mike's Avatar

PDF's attached right side up, flipped upside down at print screen

resolved 3 22 May, 2014 12:32 PM by Chris
james confusione's Avatar

'Error Occurred While Attempting to Initialize the Borland Database Engine Error $2108"

resolved 11 21 May, 2014 01:08 PM by Chris
tony gariano's Avatar

Trying to Update Database, Unable to Sign In

resolved 1 20 May, 2014 04:07 PM by Chris
nsi63's Avatar

Photos Not Loading From Camera Card

resolved 5 20 May, 2014 12:36 PM by Chris
Michael R Hamilton's Avatar

Prior Loss Data Disappearing on Final Report

resolved 2 14 May, 2014 03:37 PM by Chris
David 's Avatar

"Simsol License Has Expired" After Purchasing License Online

resolved 4 14 May, 2014 03:14 PM by Chris
Chris's Avatar

Unable to Copy & Paste From Within Simsol

resolved 0 13 May, 2014 02:20 PM by Chris
George Guffey's Avatar

Printer Error

resolved 1 05 May, 2014 01:49 PM by Chris
Sonia's Avatar

Program is Freezing\Not Responding

resolved 3 05 May, 2014 01:46 PM by Chris
richard.p.adams's Avatar

How-To Set "Building Type" on NFIP Prelim Report in Simsol 5.2

resolved 11 02 May, 2014 06:46 PM by Chris
thlsmyth32's Avatar

Invalid Username or Password With Claimswire

resolved 2 01 May, 2014 09:53 PM by thlsmyth32
Chris Thompson's Avatar

Just purchased Simsol from free trial that had expired unable to use program

resolved 1 30 Apr, 2014 12:51 PM by Chris
bkroberts007's Avatar

Claimswire Error "503 Service Temporarily Unavailable"

resolved 3 10 Apr, 2014 03:12 PM by Chris
Jessica Hill's Avatar

Problems Uploading to Simsol Warehouse.

resolved 1 03 Apr, 2014 12:33 PM by Chris
Jeff's Avatar

Error When Copying Claims

resolved 1 31 Mar, 2014 04:56 PM by Chris
Brian Shaw's Avatar

Borland Database Engine Conflict

resolved 9 28 Mar, 2014 07:12 PM by Chris
Brandon's Avatar

Simsol is Running Extremely Slow Today

resolved 5 27 Mar, 2014 06:48 PM by Chris
J.C. Hurst's Avatar

Invalid E-Mail Error When Signing-Up for MySimsol Account

resolved 5 27 Mar, 2014 03:37 PM by Diane
JEREMY's Avatar

Problem Scanning in v5.2

resolved 3 15 Mar, 2014 02:48 AM by Chris
Andrew Shakespeare's Avatar

Simsol Estimating System Has Encountered a Problem and Needs to Close

resolved 3 06 Mar, 2014 04:08 PM by Chris
Doug 's Avatar

Have Not Received MySimsol Activation E-Mail

resolved 5 06 Mar, 2014 01:34 PM by Chris
David Campanella's Avatar

Unable to Change Databases Within a File

resolved 3 21 Feb, 2014 02:41 PM by Chris
adjculpepper's Avatar

Newly Typed Content Disappearing From Report After Unlocking It

resolved 9 20 Feb, 2014 06:17 PM by Chris
SUSAN's Avatar

Error While Attempting to Upgrade to 5.2

resolved 1 17 Feb, 2014 04:30 PM by Diane
justin shuy's Avatar

Error "$2108" After Transfering Data to Another Computer

resolved 2 13 Feb, 2014 01:11 AM by Chris
matt lueckemeyer's Avatar

Estimates Not Uploading to Warehouse After Upgrade

resolved 5 11 Feb, 2014 07:45 PM by Chris