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File in Use by Another User when Clearing Trash?

klsadjuster's Avatar

klsadjuster

22 Feb, 2018 08:53 PM

I have a lot of claims in the trash bin from a long time ago. When I try to empty the trash a screen comes up on each on that someone else is using the file and it can't be deleted from the trash. My guess is they are all ghosts from crashes and issues in years past. How can I get rid of these trash items?

  1. Support Staff 1 Posted by Chelsea on 22 Feb, 2018 09:03 PM

    Chelsea's Avatar

    Hello,

    Thank you for contacting Simsol Support. You most likely will need to run through a few utilities to correct this issue.

    In your case, I'd like you to run through both the Delete Lock and Net Utility and the DBCleanUp utilities. This video will show you how to run both processes: https://youtu.be/PlBaOxAfPJg?t=2m1s.

    Please be sure Simsol and any Simsol related processes are closed prior to running these utilities. If you are uncomfortable running these utilities or if you should complete both and your issue is not resolved, please call our offices at 1.800.447.4676 x500 for more assistance.

    Kind Regards,
    Chelsea Balderson
    Director of Support


    LEGAL: It is your responsibility to research the accuracy, completeness, and usefulness of all opinions, services, and other information found on these sites. Simsol assumes no responsibility or liability for any consequence resulting directly or indirectly any action or inaction you take based on or made in reliance on the information, services, or material on any of Simsol websites or resources.

  2. 2 Posted by klsadjuster on 22 Feb, 2018 09:25 PM

    klsadjuster's Avatar

    The DB Cleanup appears to have done the trick. 

    Thank you,
    Kim

  3. Chelsea closed this discussion on 26 Feb, 2018 03:48 PM.

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